1. 7-Day Limited Refund Window
We offer a 7-day refund window from the date of your initial purchase. Refunds are not guaranteed and are subject to the conditions below.
2. Eligibility for Refunds
To be eligible for a refund, your request must meet all of the following conditions:
- Your request must be made within 7 days of initial purchase.
- Your usage must not exceed reasonable limits (for example, excessive scans, report generation, or system exploitation).
- You must provide a valid reason related to product functionality or experience.
3. Non-Refundable Cases
We do not provide refunds for:
- Change of mind.
- Lack of usage or engagement.
- Failure to achieve desired business outcomes.
- Subscription renewals.
4. Renewal Policy
Subscriptions renew automatically. We do not offer refunds for renewal payments. You are responsible for canceling before the billing date. Reminder emails may be sent but are not guaranteed.
5. Support Requirement
Before a refund is issued, you must contact our support team and allow us an opportunity to resolve the issue.
6. Abuse & Protection
We reserve the right to deny refunds in cases of excessive usage before the refund request, repeated refund attempts, or abuse of the platform.
7. Chargebacks
Initiating a chargeback without contacting us first will result in immediate account suspension and potential permanent ban.
8. Final Decision
All refund decisions are made at our sole discretion and are final.
For refund requests, contact support@auditjet.co.